Complaints Handling

Complaints happen form time to time, they are part of running a business, so it’s essential that your teams know how to handle them correctly. Whether via the phone, email, social media, or in person, our Complaints Handing compliance training course will give you the skills you need to handle it appropriately and resolve it successfully.

Because it's never been more important for businesses to handle complaints correctly, we've updated this course to make sure your employees are approaching customer complaints in the right way, across all policies, processes, and procedures for today's modern businesses.

Key Learning Points

This course will help you to:

  • Correctly apply the requirements for dispute resolution within your firm
  • Understand the differences in procedures between MiFID and non-MiFID business
  • Appreciate how complaint handling links with Treating Customers Fairly (TCF)
  • Handle complaints correctly within the context of the Financial Ombudsman Service (FOS)


This course is suitable for anyone who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated company complaints teams and customer support teams.

Compliance eLearning that helps you...

  • Increase engagement with beautiful, dynamic courses

  • Improve communication between leadership and staff

  • Equip employees to do their jobs well & reach their goals

  • Detect & prevent violations of the law

  • Protect your company and its assets from illegal activity

  • Avoid scenarios such as loss of authorisation and penalties

Get in Touch

Send us a message and one of our friendly, eLearning experts will contact you as quickly as possible.

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Tel: 01908 508 777