Claims processing by insurance companies must comply with rules contained in the Insurance: Conduct of Business Sourcebook, known as the ICOBS. Issued by the FSA, ICOBS applies to both consumers and commercial customers. The main objective of ICOBS is to ensure that customers are treated fairly and that claims are handled fairly and promptly.

Key Learning Points

This course will help you to:

• Understand the most important features of ICOBS including the steps to ensure customers are given appropriate policy information so they can make informed decisions
• Ensure employees treat customers fairly when handling claims
• Apply ICOBs features to your role and the role of others in your business

Audience

ICOBS outlines high-level standards that apply to all non-investment insurance product sales (general insurance and protection policies). This course is suitable for all customer-facing staff who are responsible for product sales and claims handling to ensure that all advice is suitable for your customers. 

The arranging of the insurance portfolio is only part of the process, equally important is the ability to be there when a claim occurs. Our Assisting Customers with Claims eLearning course will help claim handlers in your business to really understand the customer's needs.

Key Learning Points

This course will help you to:

• Understand how important the insurance market is in the UK
• Identify which claims activities are regulated by the FCA and why
• List the procedures that must be followed to make sure that insurance claims are processed in line with regulations

Audience

This course is suitable for insurance intermediaries and insurance company personnel. People working outside the insurance industry may also benefit if they are directly or indirectly involved with general insurance.