Treating Customers Fairly Compliance Training

Treating Customers Fairly

Treating Customers Fairly (TCF) is an initiative of the Financial Conduct Authority (FCA) which aims to ensure that all authorised firms pay due regard to the interests of their customers and treat them fairly.

There are two courses to choose from in this category, use the tabs below to find out more.

Treating Customers Fairly

Duration: 45 Minutes

Managing Treating Customers Fairly

Duration: 45 Minutes

Treating Customers Fairly

Duration: 45 Minutes

This training course in Treating Customers Fairly is designed to introduce your employees to the key principle of TCF as set out by the regulator, helping to raise standards in ways that benefit customers.

Key Learning Points

This course will help you to:

Understand the implications of the FCA principle of 'treating customers fairly'
Understand why it is so important to your firm
Understand how your role helps your firm to do this

Audience

All organisations in the financial sector need to put the fair treatment of customers at the heart of their business model. This course is designed for all customer-facing employees and management teams.

Managing Treating Customers Fairly

Duration: 45 Minutes

This training course is designed for business directors and managers to help implement key operational procedures for TCF, helping to raise standards in ways that benefit customers and your organisation.

Key Learning Points

This course will help you to:

Understand the implications of the FCA principle of 'treating customers fairly'
Understand why it is so important to your firm
Describe the different ways in which your firm can evidence it is treating customers fairly
Understand how your role helps your firm to do this

Audience

All organisations in the financial sector need to put the fair treatment of customers at the heart of their business model. This course is designed for all management teams.

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