Consumer Duty

Economic vulnerability can happen to anyone, at any time — and it’s becoming increasingly prevalent. In fact, some 24.9 million UK adults displayed vulnerability markers in 2022. That’s 47% of the adult population and a 900,000 increase from 2020. In response, the Financial Conduct Authority (FCA) issued guidance on treating vulnerable customers fairly. This guidance …

FCA Guidance on Vulnerable Customers Read More »

The spotlight is firmly on consumer protection as UK inflation reaches record highs and the economy struggles to regain its footing. The Financial Conduct Authority (FCA) introduced a timely new Consumer Duty for all firms that provide financial products and services to retail customers. This development signals a paradigm shift in consumer protection and is …

What is Consumer Duty? Your Complete Guide Read More »