Although as a busy SME we rarely do it, there are so many reasons to ask for customer feedback, we recently decided to get better at it. One motivator for this was maybe we had become a little complacent; after all we’re pretty experienced and customers seem happy enough. Having more feedback would provide evidence …
Surprising Benefits of Receiving Customer Feedback Read More »
In 2022, fraud cost the UK £1.2 billion — that’s around £2,300 lost every minute. It topped the list of offences in the country, representing 41% of all crimes and recording 3.7 million incidents last year. Alarmingly, these numbers are just the tip of the iceberg. An estimated 86% of fraud cases are never reported, …
Economic vulnerability can happen to anyone, at any time — and it’s becoming increasingly prevalent. In fact, some 24.9 million UK adults displayed vulnerability markers in 2022. That’s 47% of the adult population and a 900,000 increase from 2020. In response, the Financial Conduct Authority (FCA) issued guidance on treating vulnerable customers fairly. This guidance …
The spotlight is firmly on consumer protection as UK inflation reaches record highs and the economy struggles to regain its footing. The Financial Conduct Authority (FCA) introduced a timely new Consumer Duty for all firms that provide financial products and services to retail customers. This development signals a paradigm shift in consumer protection and is …
eLearning offers many benefits to organisations and their employees but it’s Microlearning courses that have seen an increase in adoption into financial institutions overall training programs and it’s easy to see why! The strategy of taking longer content and cutting it into shorter, manageable ‘bites’ of learning has become popular with managers as it’s specifically …
How Microlearning is Keeping Businesses Ahead of the Curve Read More »
This month, the FCA launched a new campaign, In confidence, with confidence, encouraging those working in the financial services sector to report potential wrongdoing to the regulator. The campaign offers information for businesses and a digital toolkit for industry bodies, consumer groups and whistleblowing groups to help individuals find the confidence to step forward when …
The FCA encourages Whistleblowing… there’s a course for that! Read More »
It’s now more important than ever for businesses to have a strong learning and development plan in place and to make learning more accessible for their employees at any time and anywhere. To facilitate this, you might be thinking about investing in a new LMS but how do you choose the right Learning Management System? …
At its core, a successful eLearning programme requires an understanding of the way students learn and the capacity to provide easy to consume, relevant content to engage learners. However, delivering the right kind of eLearning resources in the right way has become just as important to the success of an organisation’s learning & development strategy, …
How to deliver an engaging eLearning strategy for modern learners Read More »
Integration with StaffCircle aims to seamlessly connect eLearning delivery and employee engagement. We are delighted to announce a new partnership with employee engagement and performance management specialists, StaffCircle. This exciting collaboration will enable both businesses to provide a wider range of services and will help organisations combine HR, Comms and Performance Improvement with powerful, modern …
Traineasy Enters Employee Engagement Arena with New Partnership Read More »
In a recent publication of the FCA’s Business Plan and Mission, the following statement on understanding vulnerability is central to how decisions are made by the regulator in regard to a firm’s compliance in this area. “Consumers in vulnerable circumstances are more susceptible to harm and generally less able to enhance their interests. It is …
FCA Essentials: Understanding Vulnerable Customers Read More »
