eLearning

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FCA Guidance on Vulnerable Customers

Economic vulnerability can happen to anyone, at any time — and it’s becoming increasingly prevalent. In fact, some 24.9 million UK adults displayed vulnerability markers in 2022. That’s 47% of the adult population and a 900,000 increase from 2020. In response, the Financial Conduct Authority (FCA) issued guidance on treating vulnerable customers fairly. This guidance …

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What is Consumer Duty? Your Complete Guide

The spotlight is firmly on consumer protection as UK inflation reaches record highs and the economy struggles to regain its footing. The Financial Conduct Authority (FCA) introduced a timely new Consumer Duty for all firms that provide financial products and services to retail customers. This development signals a paradigm shift in consumer protection and is …

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How Microlearning is Keeping Businesses Ahead of the Curve 

eLearning offers many benefits to organisations and their employees but it’s Microlearning courses that have seen an increase in adoption into financial institutions overall training programs and it’s easy to see why! The strategy of taking longer content and cutting it into shorter, manageable ‘bites’ of learning has become popular with managers as it’s specifically …

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The FCA encourages Whistleblowing… there’s a course for that!

This month, the FCA launched a new campaign, In confidence, with confidence, encouraging those working in the financial services sector to report potential wrongdoing to the regulator. The campaign offers information for businesses and a digital toolkit for industry bodies, consumer groups and whistleblowing groups to help individuals find the confidence to step forward when …

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How to deliver an engaging eLearning strategy for modern learners

At its core, a successful eLearning programme requires an understanding of the way students learn and the capacity to provide easy to consume, relevant content to engage learners. However, delivering the right kind of eLearning resources in the right way has become just as important to the success of an organisation’s learning & development strategy, …

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Traineasy Enters Employee Engagement Arena with New Partnership

Integration with StaffCircle aims to seamlessly connect eLearning delivery and employee engagement. We are delighted to announce a new partnership with employee engagement and performance management specialists, StaffCircle. This exciting collaboration will enable both businesses to provide a wider range of services and will help organisations combine HR, Comms and Performance Improvement with powerful, modern …

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FCA Essentials: Understanding Vulnerable Customers

In a recent publication of the FCA’s Business Plan and Mission, the following statement on understanding vulnerability is central to how decisions are made by the regulator in regard to a firm’s compliance in this area. “Consumers in vulnerable circumstances are more susceptible to harm and generally less able to enhance their interests. It is …

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