Although as a busy SME we rarely do it, there are so many reasons to ask for customer feedback, we recently decided to get better at it. One motivator for this was maybe we had become a little complacent; after all we’re pretty experienced and customers seem happy enough. Having more feedback would provide evidence …
Surprising Benefits of Receiving Customer Feedback Read More »
In 2022, fraud cost the UK £1.2 billion — that’s around £2,300 lost every minute. It topped the list of offences in the country, representing 41% of all crimes and recording 3.7 million incidents last year. Alarmingly, these numbers are just the tip of the iceberg. An estimated 86% of fraud cases are never reported, …
Economic vulnerability can happen to anyone, at any time — and it’s becoming increasingly prevalent. In fact, some 24.9 million UK adults displayed vulnerability markers in 2022. That’s 47% of the adult population and a 900,000 increase from 2020. In response, the Financial Conduct Authority (FCA) issued guidance on treating vulnerable customers fairly. This guidance …
The spotlight is firmly on consumer protection as UK inflation reaches record highs and the economy struggles to regain its footing. The Financial Conduct Authority (FCA) introduced a timely new Consumer Duty for all firms that provide financial products and services to retail customers. This development signals a paradigm shift in consumer protection and is …
